Sattacademy Privacy Policy – Your Information Is Completely Safe With Us

Sattacademy aims to build a relationship of trust with you. That's why we collect only the information strictly necessary to operate our services – nothing more. Below is a breakdown by category:

A) Registration Information

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address (city and district).
• Passwords are created by the user and stored in encrypted form — sattacademy never sees your password in plain text.

B) Identity Verification Information (KYC)

• A copy of your National ID, passport, or driving licence.
• Selfie or photo (where applicable).
• Proof of address document.

C) Financial Information

• Payment method details (bKash/Nagad/Rocket number – for transaction verification purposes).
• Deposit and withdrawal history.
• Betting and gaming history.

D) Automatically Collected Information

• IP address, browser type, and operating system.
• Device ID and mobile model.
• Site usage time and session data.
• Cookie and local storage data.

Sattacademy uses your information only for defined, legitimate purposes. Your data is never used for unrelated or unnecessary reasons.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: For managing gaming services, processing transactions, and administering bonuses.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with anti-money laundering laws and regulatory requirements.
• Customer Support: To resolve your issues quickly.
• Personalised Experience: To show you games and offers tailored to your preferences.
• Contact: To notify you about important updates and offers (where consent has been given).

Sattacademy does not sell your data. However, information may be shared with trusted parties under specific circumstances:

Sattacademy maintains strict data protection agreements with all third parties. They may only use your information for specified purposes and are not permitted to share it among themselves.

Sattacademy uses cookies on its website to enhance your experience and ensure platform performance. We use four types of cookies:

Cookies can be managed through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Sattacademy employs industry-leading technology to protect your data, maintaining a multi-layered security framework:

• TLS/SSL 256-bit Encryption: All data transfers are encrypted and cannot be intercepted by third parties.
• Password Hashing: Passwords are stored using the bcrypt algorithm – not even Sattacademy staff can view them.
• Two-Factor Authentication (2FA): An extra layer of security via SMS or app.
• Firewall & DDoS Protection: Protecting servers against cyber attacks.
• Regular Security Audits: Regular audits conducted by independent third-party cybersecurity experts.
• Restricted Access Policy: Only authorized personnel have access to specific data.
• Data Backup: Regular backups to secure, encrypted servers.

Every Sattacademy member holds the following rights over their personal information. Contact our support team to exercise any of these rights.

Sattacademy does not retain your data longer than necessary. Separate retention periods are defined for different types of information:

• Account Information: For the duration the account is active and for 5 years after closure (as required by law).
• Financial Transactions: 7 years (in accordance with tax and audit legislation).
• KYC Documents: 5 years after account closure.
• Support Conversations: 3 years.
• Analytics Data: Up to 2 years (anonymous).
• Cookie Data: Upon session end or up to 1 year, whichever comes first.

Once the designated retention period expires, sattacademy automatically and securely deletes or anonymises your data.

Sattacademy is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

• Age verification is carried out at the point of registration.
• Age verification is conducted via KYC checks in cases of suspected underage access.
• If data belonging to a user under 18 is identified, the account will be immediately suspended and the data deleted.

If you suspect a child's information has been misused, please contact Sattacademy support immediately. Action will be taken promptly.

Sattacademy's platform integrates certain third-party services (such as game providers and payment gateways). These services may have their own privacy policies.

• Sattacademy is not responsible for the data practices of third parties.
• All partners are bound by strict data protection agreements.
• You are encouraged to read the privacy policies of any third-party services.

Sattacademy may update this Privacy Policy from time to time. We are committed to being transparent about any changes:

• A notice is sent to your registered email before any significant changes take effect.
• The "Last Updated" date is shown at the top of the page.
• At least 7 days' notice is given before any major changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

For any privacy-related questions or complaints, please contact sattacademy:

Upon receiving a privacy-related complaint, sattacademy will provide an initial response within 3 business days and work to resolve it fully within 30 days.